Refund policy

Return Policy

I. General Provisions

Our return policy is valid for 30 days from the date you receive your item. Requests for returns must be made within this period. Please note that we accept returns only from the USA and Canada due to shipping regulations.

To Qualify for a Return

  • Items must be in their original condition: unopened, unused, unsprayed, and in their original packaging.
  • A receipt or proof of purchase is required.

How to Initiate a Return

  • Contact our customer service team at info@parfumexquis.com to request a return.
  • Upon approval, we will provide a return shipping label along with instructions.
  • Please note that return shipping costs are the responsibility of the customer and will be deducted from your refund.

Important Notes

  • Returns that do not adhere to our policy, including unsolicited returns, will not be accepted.
  • All returns are subject to an investigation, which may include video surveillance.
  • If a return is found to include an opened, used, or incorrect product that differs from what was originally sent, no refund will be issued.

Thank you for understanding our return policy. If you have any questions, feel free to reach out to us at info@parfumexquis.com.

II. Exclusions

  1. Fragrance samples and decants are non-returnable due to the risk of product tampering.

  2. Returns based on personal dissatisfaction, such as allergic reactions or 'Alergies Headache,' cannot be accommodated. We encourage customers to review ingredient lists to avoid potential allergens.

III. Damages and Issues

  1. Inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

  2. We require notification of any damages or issues within 3 days of delivery, supported by clear photographic evidence sent to info@parfumexquis.com.

  3. We reserve the right to refuse claims made without adequate proof or outside the specified reporting period.

  4. Our acceptance window for quality-related complaints is within 5 days post-receipt of the package. Late submissions will be deemed invalid.

IV. Third-Party Shipping

  1. If you choose to use third-party freight forwarding services, our responsibility for the package ceases once it has been transferred to your selected courier.

  2. We are not liable for any damage, loss, or product infringement, including leakage, during third-party transit.

V. Non-returnable Items

  1. Items that cannot be returned include perfumes in 5ml and 10ml sizes, fragrance samples, decants, items on sale, discovery sets, gift cards, and any products that have caused allergic reactions. If you have any doubts or questions about the return eligibility of a particular item, please feel free to reach out to us for assistance.
  2. By placing an order, you acknowledge and agree to assume all risks associated with allergic reactions and other potential adverse effects that may result from the use of the products. We encourage customers to review the list of ingredients associated with each product prior to purchase to reduce the risk of allergies. If you have a history of sensitive skin or allergic reactions, please consult with a healthcare professional before using our products.
  3. Please note that our return policy does not encompass skincare, makeup, and hair care items that have been unsealed, opened, or utilized, in keeping with stringent hygienic standards. Nonetheless, should you wish to return merchandise that remains unopened and untouched, maintaining its original condition and packaging, we invite you to do so within a 30-day window following your purchase. We ask you to review the composition of each product before finalizing your acquisition, to minimize the likelihood of allergic reactions, especially if you have a predisposition to sensitive skin or a history of allergies. Always consider a consultation with a healthcare professional prior to the use of our products. Should you have any reservations or inquiries regarding a specific item, our customer service team is readily available to provide assistance.

VI. Exchanges

  1. To exchange an item, first return the original, then make a separate purchase for the new item.

VII. Refunds

  1. We will communicate once we’ve received and inspected your return, and inform you if the refund was approved.

  2. If approved, the refund will be processed to the original payment method. Timeframes for the refund to appear can vary based on your bank or credit card provider.

VIII. Wrongly Ordered Items

If you realize that you have ordered an incorrect item after your order has been shipped, our standard return policies apply. We encourage customers to review their orders carefully before confirming their purchase to avoid any inconvenience.

For any return queries, please reach out to us at info@parfumexquis.com. We appreciate your understanding and are committed to a fair and satisfactory shopping experience.

IX. Shipping Address Correction

  1. In the event of an incorrectly provided shipping address, we are not responsible for the non-delivery of your order. We ship orders according to the details provided at the time of purchase on the website, including the shipping address indicated in the order.
  2. If a package is returned to us due to an incorrect address, a missing apartment number, or an incorrect postal code, and you wish to have it resent, you will be responsible for the cost of re-shipment.

X. Allergic Reactions

In the event that you encounter an allergic reaction to any of our products, we implore you to notify us within a 48-hour timeframe. It is important to be aware that we may request medical documentation or photographic evidence to support your claim. For patrons with known fragrance sensitivities, we recommend purchasing a sample prior to acquiring a full-sized product, as we maintain a strict no-return policy on items that incite allergic reactions.

Please recognize that the product information presented on parfumexquis.com is derived directly from the statements given by the original product manufacturers. All claims and recommendations featured on parfumexquis.com are intended solely for informational purposes and should never be seen as a substitute for professional medical advice.

 

Please ensure that all shipping details are correct when placing an order to avoid any unnecessary delays and additional costs.

Please note, we cannot accept returns or exchanges of any fragrance samples or decants, due to possible product tampering conditions that may occur.