FAQ

Frequently Asked Questions

Welcome to the Parfum Exquis FAQ page! Here, we aim to answer your questions about our range of fragrances, our ethical sourcing, and how to choose the perfect scent. If you don't find what you're looking for, our customer service team is ready to help. Dive into the world of Parfum Exquis with confidence!

SAMPLES & RETURNS

What is you Return policy?

Unsatisfied with your Parfum Exquis purchase? No worries! We accept returns for a full refund within 30 days of shipment. Simply ensure the product is unused, unopened, and in its original packaging. Please note that return shipping costs are on you. To initiate a return, email us at info@parfumexquis.com for authorization. Unfortunately, we don't accept returns on samples and decants. All sales for these items are final.

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Can I expect free samples with my order?

At Parfum Exquis, we love spoiling you! With every order of $150 or more, we'll include 3 complimentary perfume samples. Have a scent you've been eager to try? Just let us know in the comments or on social media, and we'll do our best to accommodate. Discover new fragrances with us!

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Can I exchange my perfume order into another product?

Absolutely! You can exchange sealed perfumes within 30 days of purchase. Please note, the same conditions as our Return Policy apply. Happy shopping!

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I ordered the wrong perfume, what should I do?

If you just placed your order, have confirmed that the perfume has not shipped, please contact us immediately, and we should be able to refund your order and issue a new one. If your perfume has already shipped or was delivered and either an error was made or you are not happy with the perfume, please call us or submit a request, so we can understand how to make it right.

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How often you have restocks?

We're committed to restocking products promptly, though the exact timeline may vary due to supply chain or customs factors. Want to stay updated?

Click the "Notify Me" button on the sold-out product's page to receive notifications when it's back in stock.

How long does it takes to receive my order?

Quebec

2nd Day Delivery across Quebec

Ontario

2nd Day Delivery throughout Ontario

Rest of Canada

3-5 Business days

USA

The Notheastern region 3 business days

Rest of USA 3-6 days

What is Route protection?

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred.
 Claims will be reviewed for approval within 1-2 business days from filing. Need to file a claim? File here.

Parfum Exquis
4956 Deacrie Blvd, Montreal, Quebec, H3X 2Z7, Canada
info@parfumexquis.com