Frequently Asked Questions

At Parfum Exquis, we are committed to providing our customers with the highest-quality products. We only work with trusted suppliers who share our commitment to quality and customer service. We are here to help you find your perfect scent, and we will do everything we can to ensure that you are satisfied with your purchase. 
We are official retailer for many brands (Bybozo, Les Fleurs du Golfe, Vertus, BDK parfums, Attar Collection, Profumum Roma, Simone Andreoli and much more) 

There are a few ways to check the authenticity of your perfume, but the most reliable way is to go through an authorized dealer or retailer. If you have purchased your perfume from an authorized retailer, they will be able to verify the authenticity for you.

If you have purchased your perfume online or through an unauthorized source, however, there are a few ways to check the legitimacy of your purchase. One way is to check the bottle and packaging for any inconsistencies or errors. For example, if the bottle has spelling mistakes or if it doesn't look like it matches the images on official product pages, this could be a sign that it's not authentic. Additionally, you can perform a check by batch code, every bottle of niche perfume have a batch code or contact the Brand directly in social media.

If you bought your perfume at Parfum Exquis, it is original perfume. There are few options possible:
It's possible that the perfume has been reformulated and doesn't smell the same as it did when you first try it. Many perfumes are reformulated to last longer on the skin or according to latest IFRA regulations, but this can sometimes change the scent.
Our perception of the perfumes are highly dependent on one's mood, weather, season or our period of life. Also your memory can be about perfume on someone skin, since niche perfumes are opening and projecting individually on each skin, scent can varying a bit. 

Yes, perfume does expire. The scent of the perfume will eventually fade over time, and it can also go bad if it's exposed to too much heat or light. It's best to keep your perfume in a cool (+20 degrees C), dark place.

No, not necessarily. Niche perfumes are often created with high-quality ingredients, but this doesn't mean they last longer on the skin than other types of perfumes. It all depends on the specific ingredients used and how well they're blended. Some niche perfumes do tend to last a  longer than mass-market brands, but this isn't always the case. So it really depends on the individual scent and how your body reacts to it. If you're not happy with a fragrance's longevity, then simply exchange it for one that lasts longer on your skin. There are plenty of options to choose from!

Our processing times always within 24 business hours from receiving the order, we made everything what we can to ship all orders same day. Shipping cut off time 4 pm, so if you want to have same day shipping please make you order before that time.
Arriving depends on your location:
Montreal (Island of Montreal) same day delivery (at max 24 hours)
QC, ON - 2 business days
Rest of Canada 3-6 business days
USA 3-7 business days 
Europe 7-14 business days 
Australia, Israel 10-17 business days 

At Parfum Exquis, we want you to be 100% happy with your purchase. If for any reason you're not, most products can be returned for a refund up to 30 days after the item has been shipped. Shipping costs must be paid by the customer. In order to receive a full refund, the item must be unused, unopened and in its original and undamaged packaging (including unopened cellophane wrap where applicable). Please email info@parfumexquis.com to get return authorization and approval. We highly recommend that you return the item carefully so it is not damaged upon its return.
Samples/Decants
We're sorry, but all sales of samples and decants are final and we cannot accept return on them.

Yes, for orders less than 150$ we are providing a ceramic blotter sprayed with perfume.
For orders 150$ and above we providing 3 samples. 
If you have something that you always to smell please let us know in comments or in social media.

Yes, but it refers to sealed perfumes in box. Within 30 days from purchase you can exchange it. Same rules as Return Policy applies.

If you just placed your order, have confirmed that the perfume has not shipped, please contact us immediately, and we should be able to refund your order and issue a new one. If your perfume has already shipped or was delivered and either an error was made or you are not happy with the perfume, please call us or submit a request, so we can understand how to make it right.

Yes, just leave a message with your order or message us. As usual order will be ready for pick up in 1 hour, mind store's opening hours.

Here at Parfum Exquis, we are trying to make payment process as less troublesome as possible. We accept American Express, VISA , MasterCard and Discover, Dinners Club, Shop Pay, Apple Pay, Google Pay. We also accept payments via Paypal.com. You can simply proceed to checkout where you will be given the option to pay with PayPal.

If you are a fan of cryptocurrency Bitcoin, Etherium, Litecoin, Bitcoin Cash, USDC, DAI, Dodgecoin are also available at checkout

Sure we understand trend for "buy now pay later" Sezzle, Afterpay and Klarna always available as well.

We can not accept orders by mail , phone or money order. 

Recipients of international shipments may be subject to import taxes, fees and customs duties, levied by the customs office of your shipping destination. Import fees vary according to the customs regulations of the destination country. 
Exception only USA, USA customers don't have to pay any customs duties.

We trying our best to restock products as soon as possible, sometimes it is hard to predict exact date due to supply chain disruptions or unpredicted customs inspections, Please hit "Notify Me" button on sold out product's page and you will receive notification at a time of arrival of new batch.

Sezzle is a payment solution that gives you the freedom to buy now and pay later - with no interest! When you complete a purchase with Sezzle, we will process your order just like you paid in full, but you will have only paid a fraction of the cost.
How does it work?
Select Sezzle as your payment method during checkout. New Sezzle customers will need to create a Sezzle account, returning Sezzle customers will need to login. Sezzle will do a soft credit check for approval of the transaction. As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal instalments (typically three), each two weeks apart. Sezzle automates the remaining payments through whichever payment method is on file. No interest or processing fees are charged to you - as long as you pay everything off on time, you only pay for what you ordered!
Is there a minimum order to use Sezzle?  Sezzle can only be used for orders over $35 including taxes.
Does Sezzle hurt my credit score?  Sezzle will not have an impact on your credit - they do not perform hard credit checks. Instead, they perform "soft checks" by reviewing your credit score as part of their risk check.
Is Sezzle secure? Your security is of utmost importance to us too! Sezzle undergoes quarterly scans and yearly audits to ensure your data is safely stored in our systems – and to maintain compliance at the highest level in the Payment Card Industry (PCI): PCI Level 1.
Who can use Sezzle? To use Sezzle, you must be 18 years or older and have a valid phone number. You will also need to have an email address as well as a payment method ready at checkout - Sezzle accepts all major debit and credit cards, and you can also link a bank account directly. At this time, prepaid cards are not able to be used to place orders, but you can use them to pay off existing orders.
How do I sign up for Sezzle? You can either sign up and get your account set up directly through the Sezzle website, or you can sign up as you check out on our site. Either option will walk you through the same signup process. To get signed up, you will need to have a working phone number, as well as a payment method (debit/credit card or bank account) to link to your account.

There are a few different ways to buy Parfum Exquis Gift Card.
Online
Digital Gift Card with code will be delivered on your email after purchase. To order it, please click here
In Store
Physical gift cards as well as Digital Gift Cards always available at Parfum Exquis store, 4956 Decarie Blvd, Montreal, H3X 2Z7

Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Green Package Protection and looking to file a shipping issue online? File here

Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.

Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.

Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred.
 Claims will be reviewed for approval within 1-2 business days from filing. Need to file a claim? File here.

Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled. In both cases, the Route Premium cost will not be refunded. Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.

Marked As Delivered (Stolen)

 Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered. Please note, some order issues may require a police report to be filed.

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date. For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

 Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.